Live Utility Management is committed to ensuring your personal information is protected. This privacy notice describes how Live Utility Management collects, uses, and protects your information.
1.0 - The type of personal information we collect
We currently collect and process the following information:
-
Name
-
Business address
-
Business contact telephone numbers
-
Business email addresses
2.0 - How we get personal information and why we have it
All the personal information we process is provided to us directly by you to enable us to provide you with the services you have requested us to do so.
3.0 - We use the information that you have given us to:
-
Fulfill the contracts between us
-
Provide you with information you have requested
-
Deliver the contracted services
-
Raise invoices and make payments
4.0 - Who we share your information with
We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.
5.0 – Lawful bases for processing information
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
-
Your consent. You can remove your consent at any time. You can do this by contacting Chris Duckhouse at This email address is being protected from spambots. You need JavaScript enabled to view it.
-
We have a contractual obligation
-
We have a legitimate interest
6.0 - How we store your personal information
Your information is securely stored on systems owned or operated by Live Utility Management or those of our specific suppliers and will only be stored inside the European Economic Area (EEA), or a country approved by the EU.
We keep information detailed in section 1.0 for as long as we need to complete our contractual obligations. We will then dispose of your information when you request us to.
7.0 - Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at the below if you wish to make a request.
Our contact details
Address: Portal Business Centres, Thursby House, Bromborough, Wirral, CH46 0PH
Phone Number: 07545513340
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.liveutilitymanagement.co.uk
8.0 - Cookies
Cookies are small amounts of information (text files) that are placed on the device (computer, mobile phone etc) by your web browser when you access and view our website. Cookies are used mainly to improve the user experience of our website but cannot identify you personally. Cookies are also used to uniquely identify the visitor's session and to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. The use of cookies is now standard practice for most websites.
There are generally two types of cookies, first party cookies, and third-party cookies.
First party cookies:
First party cookies set up by this site. All first party cookies are used only for the purpose of providing our visitors with a better experience when browsing our site. They are:
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
Third party cookies:
These are cookies found in other companies’ internet tools which we are using to enhance our site. We use Google Analytics to track site statistics, and they may also set cookies on their websites on its behalf. This site does not control the dissemination of these cookies. You should check the third-party websites for more information about these.
Provider: Google Analytics
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
More info: https://policies.google.com/privacy?hl=en-US#intro
If you want to know more about cookies and how to manage them, please visit the following website for detailed guidance: https://www.aboutcookies.org/
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at This email address is being protected from spambots. You need JavaScript enabled to view it.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk